Shipping policy

Thank you for shopping at Futuristek. We are committed to providing a smooth and reliable delivery experience for all customers.

Order Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders are not processed on weekends or public holidays.

If we experience delays, we will contact you by email.

Shipping Locations

We currently ship to the following regions:

United Kingdom

European Union

United States

Canada

Australia

If you are located outside these regions, please contact us before placing an order.

Shipping Fees

We offer Free Shipping to all supported regions listed above.

Estimated Delivery Times

Because we ship directly from our international fulfillment centers, delivery times may vary by destination:

United Kingdom: 7–15 business days

European Union: 7–18 business days

United States: 7–20 business days

Canada: 7–20 business days

Australia: 10–20 business days

Please note these are estimates and may be affected by customs, logistics delays, or peak seasons.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking (where available) within 3–7 days.

Some items may ship separately for faster delivery.

Customs & Import Duties

Orders outside the UK may be subject to customs duties, taxes, or import fees imposed by your country’s customs agency.

These charges are the customer’s responsibility, as we have no control over these fees.

Wrong or Incomplete Address

Please ensure your shipping address is complete and accurate.
We are not responsible for orders delayed or lost due to:

Incorrect address

Missing apartment/house numbers

Customer unavailability

If you need to correct an address, contact us within 12 hours of placing your order.

Delayed or Lost Packages

If your order does not arrive within the estimated timeframe, please contact us at:

support@futuristekstore.com

Include your name and order number, and our support team will help resolve the issue.

Questions

If you have any questions regarding shipping, feel free to reach out: